Refund & Exchange Policy
At Luxe Defense , customer satisfaction and trust are at the core of everything we do. We understand that sometimes a product may not meet expectations, and we aim to make the return and exchange process as smooth and transparent as possible.
By placing an order on our website, you agree to the terms outlined in this Refund & Exchange Policy.
Return Eligibility
We accept returns or exchanges under the following conditions:
- The product is damaged or defective upon delivery
- The wrong item has been sent
- The product is unused, unworn, and in original packaging
- The return request is made within 7 days of delivery
Products that are used, damaged by the customer, or returned without original packaging will not be eligible for return or exchange.
Non-Returnable Items
For hygiene and safety reasons, certain items are non-returnable, including:
- Handmade resin items as these are made to order Any custom personalized item
- Personal safety devices once used
- Items without original packaging
- Clearance products (if mentioned)
Exchange Process
If you receive a defective or incorrect item, you can request an exchange by contacting our support team with:
- Order number
- Clear images of the product
- Brief explanation of the issue
Once approved, we will arrange a replacement or exchange.
Refund Policy
Refunds are processed only in eligible cases such as:
- Order cancellation before dispatch
- Out-of-stock items after payment
- Approved defective product claims
Refunds are processed within 5–10 business days after approval and will be credited to the original payment method.
Shipping Costs
- Return shipping costs may be covered only if the issue is from our side (wrong or defective item).
- In other cases, customers are responsible for return shipping.
Our Commitment
We aim to ensure every customer has a smooth and trustworthy shopping experience. Your safety and satisfaction matter most to us.
